Shipping Policy

At Naélia Signature, we carefully prepare every order to ensure your gifting experience is as elegant and seamless as possible.

As Naélia Signature continues to grow, we are constantly improving our fulfillment experience to provide faster and more seamless delivery options for our customers worldwide.

Order Processing

Orders are processed after payment confirmation.

Please allow 1–3 business days for order preparation before shipment.

Once your order has been shipped, you will receive a confirmation email with your tracking information when available.

Delivery Times

Delivery times are estimated and may vary depending on the destination, shipping carrier, customs procedures, and other circumstances beyond our control.

Estimated delivery times:

• United Arab Emirates (UAE): 7–15 business days

• Saudi Arabia: 7–15 business days

• International destinations: 7–20 business days

Please note that these timeframes are estimates and do not include possible delays caused by customs inspections or local delivery services.

Shipping Fees

Shipping fees are calculated and displayed at checkout before payment confirmation.

From time to time, Naélia Signature may offer promotional shipping options or free shipping campaigns.

Tracking Your Order

Once your order has been shipped, tracking information will be provided by email when available.

Please allow some time for tracking updates to appear after shipment.

Customs, Duties and Import Taxes

For international orders, customers may be responsible for any customs duties, import taxes, or additional fees required by their country.

Naélia Signature is not responsible for delays or charges caused by customs authorities.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If incorrect information is provided and the package cannot be delivered, additional shipping costs may apply.

Delayed or Lost Packages

While we work with reliable shipping partners, delays may occasionally occur.

Naélia Signature is not responsible for delays caused by shipping carriers, customs processing, weather conditions, or events outside our reasonable control.

If your order has not arrived within the expected timeframe, please contact our Customer Care team and we will assist you.

Contact Us

For any questions regarding your order or delivery, please contact:

Naélia Signature Customer Care
Email: nadi974976@gmail.com