Terms of service

Terms of Service

1. General Information

Welcome to Naélia Signature.

These Terms of Service define the rights and responsibilities of Naélia Signature and our customers when using our website and purchasing products from our online store.

By browsing our website, placing an order, or using our services, you agree to these Terms of Service, our Privacy Policy, and our Return & Refund Policy.

If you do not agree with these Terms, please do not use our website or services.

2. About Naélia Signature

Naélia Signature is a luxury gift presentation brand dedicated to creating elegant and refined gifting experiences.

We carefully select our products with a focus on beauty, sophistication, and attention to detail, helping customers transform every gift moment into a memorable experience.

3. Orders

When you place an order on our website, you agree that all information provided is accurate and complete.

Once payment has been successfully processed, you will receive an order confirmation email.

Naélia Signature reserves the right to refuse or cancel an order when necessary, including in cases of:

  • incorrect information provided by the customer;

  • suspected fraudulent activity;

  • product availability issues.

Customers are responsible for checking their order details and shipping information before completing their purchase.

4. Products

We make every effort to ensure that product descriptions, images, and details accurately represent our products.

However, slight variations may occur due to differences in screen settings, lighting, manufacturing processes, or product batches.

Product availability and descriptions may be updated or modified at any time without prior notice.

5. Prices and Payments

All prices displayed on our website are shown in the currency available at checkout.

Shipping fees, taxes, customs duties, or import charges (where applicable) will be displayed before order confirmation.

Payment must be completed in full at the time of purchase.

By completing a purchase, you confirm that you are authorized to use the selected payment method.

6. Shipping and Delivery

Naélia Signature ships orders to the destinations available during checkout.

Delivery times provided on our website are estimates only and are not guaranteed.

Delivery times may vary due to:

  • shipping carrier delays;

  • customs processing;

  • high-demand periods;

  • circumstances beyond our reasonable control.

Naélia Signature is not responsible for delays caused by shipping carriers or customs authorities.

Customers are responsible for providing accurate delivery information.

Any customs duties, import taxes, or additional local charges required by the destination country remain the responsibility of the customer where applicable.

7. Right of Withdrawal

Customers may have the legal right to cancel their order within 14 days after receiving their purchase, depending on applicable consumer protection laws.

To request a return, customers must contact our Customer Care team before sending any item back.

Returned products must be:

  • unused;

  • in their original condition;

  • in their original packaging.

Certain exceptions may apply according to applicable laws.

Please refer to our Return & Refund Policy for further details.

8. Customer Responsibility

Customers agree to use our products responsibly and according to their intended purpose.

Naélia Signature cannot be held responsible for damages resulting from improper use, misuse, or circumstances beyond our control.

9. Intellectual Property

All content available on the Naélia Signature website, including but not limited to our brand name, logo, images, designs, text, graphics, and other materials, is protected by intellectual property laws.

Any reproduction, distribution, modification, or use of our content without prior written permission is prohibited.

10. Personal Data Protection

Personal information collected through our website is processed according to our Privacy Policy.

Customer information may be shared with trusted service providers such as payment processors, shipping partners, and technical providers when necessary to complete orders and provide our services.

11. Changes to These Terms

Naélia Signature reserves the right to update or modify these Terms of Service at any time.

Changes will become effective once published on our website.

12. Governing Law and Dispute Resolution

These Terms of Service are governed by applicable French law.

In the event of a dispute, Naélia Signature and the customer agree to first seek an amicable resolution.

If no agreement can be reached, disputes will be handled according to the applicable legal rules and competent courts.

13. Contact Information

For any questions regarding these Terms of Service, please contact:

Naélia Signature Customer Care
Email: nadi974976@gmail.com

Business Information:
Company name: To be completed
Business address: To be completed
Registration number: To be completed